Returns Info


  • We will accept all approved returns for a full refund. 
  • The return request needs to be made to return the item within 14 days of receiving the merchandise.
  • You will have 14 days to send the item back for full refund once you receive the approval on the return.
  • Customer is responsible for cost of shipping the item back. If item is damaged, The Dusty Rose Shop will reimburse shipping cost with the refund.
  • Once we receive the items back we will process the return and refund the balance back to the account that was used at checkout only.
  • Please contact us via email in regards to your return. Our email is Please include your Order#, items returning, and the reason for the return.
  • We want to make sure you are satisfied with your order so please contact us immediately should you have any issues.
  • No returns on jewelry or undergarments unless you receive it damaged.
  • No items are eligible for return after 21 days.